Refund policy
Last Updated: June 29, 2026
At Treasure Treats ("we", "us", "our"), customer satisfaction is important to us. As our products are food items, we maintain strict hygiene and food safety standards. This Refund Policy explains when refunds, returns, and replacements are available.
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1. Eligibility for Refunds & Replacements
You may request a refund or replacement within 7 days of receiving your order.
To be eligible:
- The product must be unused, unopened, and in its original packaging, unless it arrived damaged, defective, or incorrect.
- You must provide proof of purchase (order number, invoice, or order confirmation).
- Claims for damaged or incorrect items should include clear photos or videos to help us verify the issue.
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2. Items Not Eligible for Refund
Refunds or returns are generally not available for:
- Opened or used Milksippy straws (for hygiene and food safety reasons).
- Products damaged due to improper handling or storage after delivery.
- Products that have expired after delivery.
- Free samples or promotional gifts.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
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3. How to Request a Refund or Replacement
To request a refund or replacement, please contact our customer support team with:
- Your order number
- A brief description of the issue
- Photos or videos (if applicable)
Contact Details
📧 Email: info@treasuretreats.pk
📱 WhatsApp: +92 303 2672002
📍 Location: Karachi, Pakistan
We will acknowledge your request within 24 hours, and most cases are resolved within 3–5 business days.
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4. Returns – Shipping & Collection
Reason for Return| Return Shipping
Wrong item, damaged during delivery, or defective product| We will arrange a collection or cover the return shipping cost.
Change of mind| The customer is responsible for return shipping costs.
Cash on Delivery (COD) orders| Approved refunds will be issued through bank transfer or another agreed refund method after the returned item has been received and inspected.
Please ensure returned items are packed securely to avoid further damage during transit.
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5. Refund Processing Timeline
Once we receive your refund or replacement request, we aim to respond within 24 hours.
If a return is required, the returned item will be inspected within 3–5 business days after it is received.
Once your refund is approved, we will begin processing it within 24 hours of the inspection.
Refunds are generally completed within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
For Cash on Delivery (COD) orders, approved refunds will be issued via bank transfer or another agreed refund method within 5–7 business days after approval.
Please note that banks or payment providers may require additional time to reflect the refund in your account.
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6. Partial Refunds
A partial refund may be issued in certain situations, including:
- The product shows signs of use beyond normal inspection.
- Parts or components are missing for reasons not caused by us.
- A promotional bundle is partially returned where applicable.
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7. Replacement Policy
If your replacement request is approved:
- Your replacement order will normally be dispatched within 2–3 business days.
- It will be shipped to the same delivery address unless you request otherwise before dispatch.
If a replacement item is also received damaged or incorrect due to our error, we will provide an appropriate solution, which may include a replacement or a full refund.
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8. Return Inspection
Once your returned item is received, our team will inspect it to verify the reported issue.
If the return meets the conditions of this policy, we will process your approved refund or replacement.
If the returned item does not qualify under this policy, we will inform you of the reason before taking any further action.
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9. Non-Returnable Items
The following items cannot be returned:
- Opened or used Milksippy straws.
- Products purchased during final sale or clearance promotions.
- Free samples, complimentary items, or promotional gifts.
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10. Fraud Prevention & Abuse
To protect both our customers and our business, we reserve the right to refuse refunds or future orders if we reasonably believe there has been:
- False or misleading claims.
- Repeated abuse of our return policy.
- Fraudulent payment or ordering activity.
- Intentional misuse of our products or services.
Where appropriate, fraudulent activity may be reported to the relevant authorities.
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11. Escalation Process
If you are not satisfied with the outcome of your refund or replacement request:
Step 1: Contact our customer support team and request a review of your case.
Step 2: Email us at info@treasuretreats.pk with the subject line "ESCALATION", including your order details and concerns.
We are committed to resolving every genuine complaint fairly and as quickly as possible.
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12. Changes to This Policy
We may update this Refund Policy from time to time.
Any changes will be published on this page together with the updated Last Updated date.
Your continued use of our Website after any changes means you accept the revised Refund Policy.
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13. Contact Us
If you have any questions about this Refund Policy, please contact us:
Treasure Treats – Milksippy
📧 Email: info@treasuretreats.pk
📱 WhatsApp: +92 303 2672002
📍 Karachi, Pakistan
🌐 Website: www.treasuretreats.pk